If your consultation does not happen, you get your money back. Here is exactly how that works. Last updated 27 July 2026.
You get a full refund. You do not need to give a reason. That holds whatever the reason it did not take place, including when the clinic cannot find a time that works for you.
You can move your appointment free of charge. Tell the clinic on WhatsApp, or write to [email protected], any time before the consultation happens. Nothing is deducted for rescheduling.
Dr. Geeta S K may decide before the call that your problem cannot be handled safely online. The consultation then does not happen, so you get a full refund and she tells you what kind of care to look for instead.
Once the call takes place, it counts as given. That includes a call where the doctor decides, after listening to you, that you need an in-person examination, a scan or a test. Telling you that clearly is the consultation doing its job, and she will explain exactly what to do next.
She may end a call early if the information given was not true, or if it cannot be carried out safely. If she does that before giving you any advice, you get a full refund.
Write to [email protected] with your name, your payment reference, and what happened. We usually reply within two working days.
A refund request is usually decided within a few working days of us having everything we need, and an approved refund is normally sent to the payment provider shortly after that. The clinic is a small team, so please read those as the usual pace rather than a guarantee. What does not depend on our pace is the promise above: if the consultation does not happen, the refund is yours.
An approved refund goes back to the same card, UPI account or bank account you paid from. We cannot send it anywhere else. Once we send it, the money usually reaches you within 7 to 10 business days, depending on your bank.
Dr. Geeta S K handles complaints herself. Write to the same address and say you want the decision looked at again. She aims to acknowledge a complaint within 48 hours and to resolve it within one month.
This policy is part of our terms of service.